We stand behind every application we manage. If your visa is rejected because of an error on our part, we will refund your Agrin UK service fee in full — no arguments, no small print traps.
Book Free Consultation View PackagesOur guarantee is specific and honest. It does not promise that every application will succeed — visa decisions rest with the Spanish consulate. What it does promise is accountability: if we make a verifiable mistake that causes your rejection, you will not pay for it.
| ✓ Covered by the Guarantee | ✗ Not Covered by the Guarantee |
|---|---|
| We submitted incorrect or incomplete documents that we were responsible for preparing | You were rejected because you did not meet the eligibility criteria (e.g., insufficient income, criminal record, health issues) — we conduct an eligibility assessment before accepting your case |
| We provided materially wrong advice about your eligibility for the visa type you applied for | You were rejected due to information you withheld from us or provided to us incorrectly |
| We missed a stated deadline that was within our control to meet | The consulate changed its requirements after we submitted your application |
| We made calculation errors on income thresholds or financial requirements | Delays or rejections caused by third parties (e.g., FCDO apostille delays, translation providers, Spanish consulate processing times) |
| We failed to include a required document from the checklist we provided you | You cancelled the service before submission |
| Force majeure events (policy changes, consular closures, pandemic disruptions) | |
| Refusal of translation services (separate service with separate terms) |
An error is a documented, verifiable failure by Agrin UK — not simply a rejection. Spain visa refusals can happen even with perfect applications. The consulate's decision-making process involves discretion that no consultancy can fully predict or control.
For our guarantee to apply, there must be a clear, traceable link between a specific action or omission by Agrin UK and the stated reason for rejection in the official rejection letter.
The claims process is straightforward. There are no hidden steps and no requirement to threaten legal action.
The guarantee covers the Agrin UK service fee only — the amount you paid Agrin UK for case management and application support. This is clearly stated in your service agreement before you proceed.
These third-party costs are paid directly to their providers and are entirely outside Agrin UK's control. Your Agrin UK service fee will always be clearly stated in your service agreement before you commit to proceeding.
Full details of what each service package costs — and therefore what the guarantee covers — are on our packages and pricing page.
The honest reason our money-back guarantee is rarely invoked is not that the terms are restrictive — it is that we are selective about the cases we take on.
Over 100 UK nationals have successfully obtained Spain visas with Agrin UK's support — across all five visa types we cover.
Every application goes through a structured five-step document review before submission. We do not submit applications we are not satisfied with.
You work with one dedicated case manager throughout your application. There is no handoff between team members, no information lost between stages.
If we do not believe an applicant genuinely meets the requirements, we say so at the eligibility assessment stage. We do not take fees for applications we think will fail.
The result is a very low rejection rate — and when rejections do occur, they are almost never caused by Agrin UK errors. Our guarantee is backed by confidence in our process, not by restrictive terms designed to prevent valid claims.
You can read more about what to look for when choosing an immigration consultancy — and how Agrin UK compares — in our immigration consultant comparison guide. If your application has already been rejected, our Spain visa rejection guide explains what to do next and how we handle turnaround cases.
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We're confident enough in our work to back it with a full money-back guarantee. Start with a free consultation — no obligation.
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